Steps if Blox recovery tool doesnt work
Blox is completely non-custodial and for that reason we do not have access to your files or personal details. The entire installation process is completed entirely on the user side. Although a very secure approach, this makes troubleshooting slightly more complicated.
In some edge-cases, the recovery process might not work the first try around. It’s rare but it can happen. Here’s what you do in case it happens to you.
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Reach out to us on Discord
- Make sure that you’re talking to one of the [Bloxstaking.com] admins for further instructions.
- In case you are not answered right away, you can take further steps to try and resolve the issue on your own.
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Check your Validator status on Beaconcha.in or Beaconscan.com
- By pasting your public validator key into one of the above explorers, you’ll be able to see all the past / present issues.
- It’s very important to check whether the missed duties are a result of a few missed events in a row, or if they are sporadic.
- In any case, keep us updated on your findings.
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Have your logs ready
- We’ve added a built-in function to help you access your logs. Click on your avatar located on the upper right corner of Blox Live and follow the steps to retrieve them.
- In case you are unable to access Blox Live, you can access your logs directly through your local device using this guide.
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Create new AWS keys*
- In case your recovery or update processes are halted during the AWS setup / configuration stage, you can try to create a new AWS key pair.
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Access your Config Files and have them ready for us to assist you further.
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Delete Blox Live and install the latest version.
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Run the recovery process once again.
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Contact us again with your logs and findings.
More Support
Regenerating Keystore file using the 24 words
This guide will follow the step by step process of generating a Keystore file from your existing seed.
Validator Seedless Import Guide
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Depositing with Ledger via Metmask
For those who are ready to make a deposit and start staking, there are a few options available for you.
How to Remove Testnet Validators to Prepare for Mainnet Staking
Removing testnet validators from my Blox Staking Dashboard.