Blox is completely non-custodial and for that reason, we do not have access to your files or personal details. To fix issues, check past errors, or restart the application, you need to be able to access your Config Files.
How To Access Config Files on Mac
In your ‘Finder’, press & hold the ‘option’ key, in the top toolbar, select ‘Go’.
While keeping the ‘Option’ key pressed, click on ‘Library.’
In your ‘Library’ search for: ‘Application Support”
Access ‘blox-live-desktop-app’
How To Access Config Files on Windows
Go to ‘users’ in ‘my computer’
Click on ‘AppData’
Show hidden files\folders
Once inside, click on ‘Roaming’
Finally, go to ‘blox-live-app’
Alternatively, you can also use the shortcut route:
C:\Users\AppData\Roaming\blox-live-desktop-app
How to Remove Testnet Validators to Prepare for Mainnet Staking
Removing testnet validators from my Blox Staking Dashboard.
Importing Validators Into Blox Staking
How to import validators into Blox Staking.
Accessing Your Error & Debug Logs
In order to troubleshoot some issues, send Blox your error and debug logs.
What to do if Recovery Doesn’t Solve a Problem
Follow these steps if the recovery tool doesn’t work the first time.
