Blox is completely non-custodial and for that reason, we do not have access to your files or personal details. To fix issues, check past errors, or restart the application, you need to be able to access your Config Files.
How To Access Config Files on Mac
In your ‘Finder’, press & hold the ‘option’ key, in the top toolbar, select ‘Go’.
While keeping the ‘Option’ key pressed, click on ‘Library.’
In your ‘Library’ search for: ‘Application Support”
How To Access Config Files on Windows
Go to ‘users’ in ‘my computer’
Click on ‘AppData’
Show hidden files\folders
Once inside, click on ‘Roaming’
Finally, go to ‘blox-live-app’
Alternatively, you can also use the shortcut route:
Removing testnet validators from my Blox Staking Dashboard.
How to import validators into Blox Staking.
In order to troubleshoot some issues, send Blox your error and debug logs.
Follow these steps if the recovery tool doesn’t work the first time.