On the off chance that you encounter an issue that cannot be resolved, or you’re not able to receive a prompt response on Discord, have no fear, the Recovery Tool is here!
*Keep in mind that the recovery tool can also be used in case you wish to access Blox from a different computer, or in case your machine breaks down.
Before Getting Started, Make Sure:
- You have your Seed/Passphrase, you’ll need it to re-access your account!
- You are running the most up to date version of Blox Staking.
Recovery Steps
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Go to your Config Files.
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Locate the folder called: ‘blox-live-desktop-app’
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Delete the ‘blox-live-desktop-app’ folder
* Before you delete everything, please make sure to extract trace.log so we can investigate the issue, just to make sure it doesn’t happen to anyone again.
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Open Blox Staking
Upon opening, you will be asked to insert your 24-word mnemonic phrase. Thereafter, follow the recovery process steps directly in the app.
If the issue persists, please contact us through Discord or Email. We will get back to you ASAP.
More Support
Regenerating Keystore file using the 24 words
This guide will follow the step by step process of generating a Keystore file from your existing seed.
Validator Seedless Import Guide
This guide will take you through the steps of how to import a validator into Blox without the seed (mnemonic).
Depositing with Ledger via Metmask
For those who are ready to make a deposit and start staking, there are a few options available for you.
How to Remove Testnet Validators to Prepare for Mainnet Staking
Removing testnet validators from my Blox Staking Dashboard.
